Customer Service Associate (Part-Time) — Summer Horse Show Pop-Up

Location: Lamplight Equestrian Center, Wayne, IL
Dates: June 1 – August 10
Schedule: 3–4 days per week (Thursday–Sunday)

Thursday–Saturday: 8:45 AM – 5:00 PM
Some Sundays: 9:00 AM – 4:00 PM

Compensation: $20–$25/hour (commensurate with experience)
Perks: Employee discount on merchandise, Monthly bonus based on sales & customer happiness

About Ride or Die Equestrian Shop

Based in Northbrook, IL, Ride or Die Equestrian Shop is an online tack and apparel store serving adult amateur riders and their horses across the United States and Canada. We specialize in high-quality, performance-driven riding apparel and horse needs for Hunter/Jumper, Dressage, and Eventing riders, with a strong focus on fit, comfort, and durability.  As avid equestrians who ride, show and attempt to balance life (precariously) ourselves, we live to offer the best in honest, helpful, non-pushy service for our customers. Nothing makes us happier than our satisfied customers.

During the summer season, we operate pop-up shops at horse shows, bringing our knowledgeable, fun and personalized boutique shopping experience directly to riders where they show.

“I started Ride or Die because I know exactly what it’s like to be an adult amateur trying to balance a real life with a horse life. I’ve been riding since I was a kid, stepped away for years, and came back to it later — like so many of us do. I’ve also had my share of injuries, bad rides, great days, and everything in between. What I’ve learned is that having the right gear — things that actually fit, perform, and hold up — makes a real difference. At our pop-up shops, we try to create the kind of experience we all wish we had more of: honest advice, no pressure, and people who truly understand this sport.” - Susanne Dawursk, Founder

Position Overview

We are seeking a part-time Customer Service Associate to join our team at our Lamplight pop-up location for the 2026 summer show season.

This is a hands-on, customer-facing role ideal for someone who understands horse show life and truly enjoys helping riders feel confident and comfortable in what they wear.

Key Responsibilities

  • Assist customers with sizing, trying on and selecting equestrian apparel 
  • Provide kind, thoughtful fit guidance for riders of all body types and needs
    Attentively support customers through the full purchase experience whether they spend $1 or $1000
  • Maintain a clean, organized, and welcoming retail space
  • Coordinate with Ride or Die helmet and safety equipment fitters to support client communication and appointment scheduling.
  • Deliver an enthusiastic, personalized, high-touch customer experience

Qualifications

  • Customer Service experience or references required
  • Horse experience required (Hunter/Jumper, Dressage, or Eventing preferred)
  • Familiarity with equestrian apparel and show clothing strongly preferred
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced horse show environment, outdoors, during all weather conditions
  • Reliable and available throughout the full duration of the show season - we can work with you on flexible days off with advanced notice
  • Team-oriented, punctual, with a positive, professional attitude at all times
  • Must be 18 or older with consistent, reliable transportation

Preferred (Not Required)

  • Prefer a candidate with experience showing Hunter/Jumpers or Eq
  • Knowledge of riding apparel brands in the Hunter/Jumper world
  • Drivers License and reliable daily vehicle transport 
  • Ability to join us pre-season for several days of paid training in our Northbrook, IL office


Why Join Ride or Die

  • Spend your summer at a premier horse show venue - our tent is in the shade among beautiful trees, flowers and shrubbery between the Derby and Jump rings.

  • Work with a supportive, knowledgeable, and down-to-earth team that supports your learning and growth

  • Gain hands-on experience working with amateurs and professionals from the  pony cross rails to the Grand Prix , get the insider deals on your equestrian gear

  • Be part of a team mission that rewards quality, honesty, and great service.

How to Apply

Please email your resume and a brief introduction about your riding background to:
hello@rideordieshop.com